Frequently Asked Questions

Everything you need to know about your Dr. Pen journey.

Are your Dr. Pen devices authentic?

Yes, all our devices are 100% authentic. Each box comes with a unique verification QR code that can be scanned to confirm the product's legitimacy on the official manufacturer website.

How do I choose the right needle cartridge for my skin type?

Needle choice depends on your skin concerns. 12-pin cartridges are ideal for acne scars and deep wrinkles, while 36-pin and Nano cartridges are better suited for skin brightening, product absorption, and sensitive areas.

What is your shipping policy?

We offer free standard shipping on all orders over $50. Orders are typically processed within 24-48 hours, and delivery times range from 3 to 7 business days depending on your location.

Can I return my device if I change my mind?

We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene and safety regulations, we cannot accept returns on devices or cartridges that have been opened or used.

Does my Dr. Pen come with a warranty?

Every Dr. Pen device purchased from our store includes a 12-month manufacturer warranty covering any functional defects or hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible customers.